Privacy Policy

Gigsure is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose personal information when you use our website and event insurance services. It applies to information you provide to us and information we obtain from insurers, partners, or other third parties in the course of providing quotes, policies, and support.

When we collect your information

We collect personal information when:

• You request a quote, complete an application, or purchase a policy
• You create an account or log in (including via third-party sign-in such as Google or Facebook)
• You contact us for support, claims, or general inquiries
• We obtain information from insurers, underwriters, or claims administrators in connection with your policy
• You interact with our website (e.g., forms, cookies, and similar technologies)

What information we collect

In the course of providing event insurance and related services, we may collect:

• Contact and identity: Name, email address, mailing address, phone number, and similar identifiers
• Event and policy information: Event type, dates, location, attendance, coverage limits, and policy details
• Payment information: Billing details and payment method information (processed by our payment provider; we do not store full card numbers)
• Account and usage data: Login credentials (or linked third-party account identifiers), preferences, and how you use our site
• Claims and communications: Information you provide when filing a claim or when you contact us
• Technical and device data: IP address, browser type, device information, and general usage patterns when you visit our website

How we use your information

We use personal information to:

• Provide quotes, issue and administer policies, and deliver certificates of insurance
• Process payments and communicate about your account and transactions
• Respond to support requests, claims, and other inquiries
• Improve our website, products, and services and personalize your experience
• Comply with legal and regulatory obligations and protect against fraud or misuse
• Send you service-related or, where permitted, marketing communications (you may opt out of marketing at any time)

We process personal information based on lawful grounds such as performance of a contract, consent, legal obligation, or legitimate interests, as applicable under relevant privacy laws.

Cookies and automatic data collection

Our website may use cookies and similar technologies to remember preferences, keep you signed in, and understand how the site is used. You can set your browser to refuse or limit cookies; some features may not work correctly if you do. We may also collect general traffic and usage data (e.g., pages visited, referring URLs) to improve our site and services.

How we share your information

We may share personal information with:

• Insurers and service providers: Underwriters (e.g., Tokio Marine HCC), claims administrators, payment processors, and other parties necessary to quote, bind, and service your policy
• Venues and additional insureds: When you request that we add a venue or other party to your policy or certificate, we may share information needed to fulfill that request
• Legal and regulatory: When required by law, court order, or to protect our rights, safety, or property
• Business transfers: In connection with a merger, sale of assets, or similar transaction, subject to the same privacy commitments

We do not sell your personal information. Third parties we share data with are expected to use it only for the purposes we specify and in accordance with applicable law.

How long we keep your information

We retain personal information for as long as needed to provide our services, comply with legal and regulatory requirements (including insurance and tax record-keeping), resolve disputes, and enforce our agreements. Retention periods may vary by type of data and jurisdiction. When retention is no longer necessary, we delete or anonymize the information where feasible.

How we protect your information

We use reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Sensitive data (including payment and account access) is handled with industry-standard security practices. No method of transmission or storage is completely secure; we encourage you to use strong passwords and keep your account details confidential.

Third-party websites and links

Our site may contain links to other websites (e.g., insurers, partners, or social platforms). This Privacy Policy does not apply to those sites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. You may also have the right to data portability or to withdraw consent where processing is based on consent. You can update account and contact preferences through your account settings or by contacting us. To opt out of marketing emails, use the unsubscribe link in our messages or contact us.

California residents: The CCPA/CPRA may provide you with additional rights regarding your personal information, including the right to know, correct, delete, and limit use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising. You may submit a request via the contact details below.

EU/EEA and UK residents: You may have rights under the GDPR, including access, rectification, erasure, restriction, portability, and objection. You may also have the right to lodge a complaint with a supervisory authority. We may transfer data outside the EEA/UK with appropriate safeguards where required.

Children

Our services are not directed to minors. We do not knowingly collect personal information from children under the age of consent in your jurisdiction. If we learn that we have collected such information, we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version. Continued use of our services after changes constitutes acceptance of the updated policy. For material changes, we may provide additional notice (e.g., by email or a prominent notice on our site).

Contact us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a complaint, please contact us:

• By visiting our Contact page
• By email or mail using the contact details provided on our website